AdeptDEVChallenge
Make support part of the owned platform rather than a separate third-party widget: visitor messages should reach operators immediately, preserve context and allow replies from admin or Telegram into the same conversation.
All projectsApps / Support · Client review
NANU Support
Support system with chat, operators, conversation history and links to internal workflows.
What was built
The system includes live chat, AJAX updates without page reloads, message history, unread states, visitor conversation persistence, operator replies, Telegram notifications and reply routing back into the same chat. Chat visitors remain separate from real client accounts.
Outcome
Website, admin panel and Telegram work as one support channel: history survives navigation and operators can reply from the most convenient interface without creating fake customer records.
What is included
ChatOperatorsIntegrationsLive chatAJAX updatesConversation historyUnread statesAdmin repliesTelegram syncVisitor continuityDuplicate protection
What we used in the project
Only technologies and tools that are actually part of this case.
HTML5Frontend
CSS3Frontend
JavaScriptFrontend
PHPBackend
AJAXIntegration
REST APIIntegration
JSONData
TelegramIntegration
Project in detail
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